GENERAL TERMS & CONDITIONS

These General Terms and Conditions reflect the business practices of Magyar Iskola Kft. and the legal provisions applicable to the company. By accepting these General Terms and Conditions, the general terms governing the legal relationship between the Participant and Magyar Iskola Kft. are established.

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Magyar Iskola Kft.
1101 Budapest, Kőbányai út 41/C.
Company registration number: 01-09-921566
Tax number: 21559499-2-42
Adult education registration number: B/2020/000830

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These General Terms and Conditions apply to training courses organised by Magyar Iskola Kft. within the framework of an adult education relationship and conducted on the basis of notification.

Completion of the registration form constitutes an application for the training course and does not, in itself, create an adult education agreement.

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Following registration, the Training Provider shall send the Participant electronically the details of the selected or recommended training course, including in particular its name, number of lessons, start date and planned end date, timetable, format or location, as well as the total training fee and the available payment method.

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The Training Provider shall make the schedule of the training, broken down into training units, electronically available to the Participant.

The adult education agreement is concluded following confirmation by the Training Provider upon payment of the full training fee.

The Participant’s application, the individual confirmation issued by the Training Provider and these General Terms and Conditions together determine the content of the adult education agreement concluded between the parties.

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For each new training course, the individual confirmation sent by the Training Provider and the General Terms and Conditions in force at the time the agreement is concluded shall apply. By paying the full training fee, the Participant accepts the specific conditions of the relevant training course and the applicable General Terms and Conditions. Participants who have previously registered are not required to complete a new registration form.

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1. Registration number

B/2020/000830

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2. Location of the training

1052 Budapest, Petőfi Sándor utca 11. and/or online.

The Training Provider shall confirm the specific location and format of the training to the Participant before the training begins.

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3. Obligations of the Training Provider

a) to ensure the appropriate professional standard and effectiveness of the training and the conditions necessary for its delivery;

b) to determine the appropriate training level for the Participant on the basis of the assessment of prior knowledge and training needs;

c) to provide the personnel and material conditions necessary for the training;

d) in the event of force majeure or any other circumstance affecting the training schedule, to inform the Participant of any change to the timetable;

e) if a group lesson is cancelled for a reason attributable to the Training Provider, to make up the lesson and/or modify the training schedule accordingly;

f) to fulfil its statistical and other reporting obligations in accordance with the legislation governing adult education;

g) to provide the training in accordance with the legislation governing adult education and the applicable training programme;

h) to inform the Participant of the progress and schedule of the training, broken down by dates, times, locations and number of lessons, as well as of any material changes to that schedule;

i) to inform the Participant orally or in writing of any material change affecting the training.

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4. Obligations of the Participant

a) to actively cooperate during the training and assessment process, to attend lessons prepared where reasonably possible, and to cooperate with the instructor and fellow students;

b) to accept the communicated training schedule and attend lessons on time;

c) in the case of in-person training, to document attendance in the prescribed manner;

d) to participate in the final test and any other prescribed assessments relating to the training;

e) to comply with the permitted absence rules;

f) in the case of private lessons, to comply with the cancellation and usage conditions specified in these General Terms and Conditions;

g) to contribute to maintaining a safe, respectful and disruption-free learning environment.

Aggressive, threatening, shouting or other behaviour that materially disrupts the delivery of the training is not permitted.

The Participant shall refrain in particular from discriminatory or offensive conduct based on race or ethnic origin, religion, gender, sexual orientation or any other protected characteristic.

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5. Consequences of breach of contract

a) If the Participant seriously or repeatedly breaches their contractual obligations, or if their conduct materially jeopardises or disrupts the proper delivery of the training, the Training Provider may, taking into account the seriousness and recurrence of the breach, issue an oral or written warning, require the Participant to cease the conduct in question, and, where necessary, terminate the Participant’s participation in the given lesson.

In the event of a serious or repeated breach of contract, the Training Provider may take the necessary steps to terminate the adult education agreement in accordance with the applicable legislation.

b) If the Participant does not attend the lesson on time, the Training Provider is not required to make up the teaching time lost as a result.

c) If the Training Provider fails to commence the training, or is unable to complete training already commenced, for a reason attributable to the Training Provider, the portion of the training fee already paid corresponding to services not yet provided shall be refunded.

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6. Length of a lesson

One lesson is 45 minutes.

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7. Change of level

If the instructor determines that the Participant’s existing language knowledge differs significantly from the level of the training and this hinders the appropriate professional development of either the Participant or the group, the Training Provider may initiate the transfer of the Participant to a more appropriate level.

Before such transfer, the Training Provider shall inform the Participant of the available options.

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8. Monitoring and assessment

The Participant’s performance is continuously monitored and assessed throughout the training and may be evaluated orally or in writing, formally or informally.

A centrally prepared assessment may be used at the end of training units and/or at the conclusion of the training.

The final test may be administered online or on paper. Online testing may be conducted through an electronic system designated by the Training Provider, currently including the SkillDict platform.

Successful completion of the training requires a minimum score of 60% on the final test.

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9. Documents obtainable upon completion of the training

The following documents may be obtained:

• a “Magyar Iskola Certificate”, and

• a “Certificate” issued in the Adult Education Data Reporting System (FAR).
   

The conditions for issuing both documents are:

a) payment of the full training fee;

b) fulfilment of the required attendance conditions;

c) completion of the final test; and

d) successful completion of the final test with a score of at least 60%.

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The Training Provider shall automatically issue the Magyar Iskola Certificate to Participants who meet the above conditions.

In the case of adult education activities subject to notification, the Certificate issued through FAR shall be made available by the Training Provider upon the Participant’s express request, in electronic or paper form according to the Participant’s choice.

The FAR Certificate shall be issued by the Training Provider no later than 8 days after receipt of the Participant’s request.

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10. Absences

The Training Provider does not provide free make-up lessons for absences attributable to the Participant.

The maximum permitted absence is 50% of the total number of lessons of the training.

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For the purposes of calculating absences, every contact lesson not attended by the Participant shall be considered an absence, regardless of whether the Participant notified the Training Provider of the absence in advance or informed the Training Provider of the reason for the absence.

As a general rule, the Training Provider does not require a medical certificate or other documentation in connection with an absence. Prior notification of an absence does not exempt the Participant from the consequences associated with the absence.

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If the Training Provider holds a group lesson and makes participation available to the Participant, the lesson shall be considered a service duly provided even if the Participant does not attend. No refund or free make-up lesson shall be provided on account of such absence.

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If the permitted level of absence is exceeded, the Participant may attend any remedial training necessary for successful completion at their own expense and/or may lose eligibility for a document certifying successful completion of the training in accordance with the training programme.

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11. Complaints handling

The Participant may address a complaint to the instructor or to the Training Provider’s customer service.

The Training Provider shall investigate the complaint and, where possible, respond within 8 calendar days.

Detailed rules governing complaints handling are contained in the Training Provider’s internal complaints handling policy.

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12. Payment methods

The training fee may be paid:

• in cash;

• by bank card;

• by online bank card payment; or

• by bank transfer.
   

Prices displayed on the website of Magyar Iskola Kft. and in individual offers are gross prices stated in Hungarian forints.

If the Participant wishes to pay the training fee in euros, the amount payable in euros shall be determined on the basis of the official EUR/HUF exchange rate published by the Hungarian National Bank and valid on the date the payment request or invoice is issued.

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Online bank card payments are processed through the Barion system. Bank card details are not disclosed to Magyar Iskola Kft. The service provider, Barion Payment Zrt., is an institution supervised by the Hungarian National Bank; its licence number is H-EN-I-1064/2013 

Unless otherwise agreed individually in writing, the full training fee shall be paid in one amount before the training begins.

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The adult education agreement is concluded upon payment of the full training fee.

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13. Further provisions of the Adult Education Act, termination and financial settlement

The adult education relationship may be suspended by agreement between the Parties.

The Participant may terminate the adult education agreement. Any restriction or exclusion of the right of termination is null and void.

Either party may terminate the adult education agreement with immediate effect in the cases specified in Section 13/A(2) of Act LXXVII of 2013 on

 

Adult Education, including in particular where:

a) the Participant becomes medically unfit to participate in the education or training;

b) the Participant fails to settle an outstanding payment despite being requested to do so by the Training Provider; or

c) the Participant has unjustifiably missed more contact lessons than permitted by the training programme.

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13.a) Fixed-date group training courses

A fixed-date group training course is a group language course advertised with a predetermined start and end date, a predetermined timetable and training period, and limited participant capacity.

The Training Provider considers such training to constitute a service related to leisure activities under Section 29(1)(l) of Government Decree 45/2014 (II. 26.), where the contract provides for a specific date or period of performance.

Accordingly, in respect of fixed-date group training courses, the consumer is not entitled to the 14-day right of withdrawal or termination without giving reasons provided for by the Decree.

This provision does not affect the Participant’s right to terminate the agreement under the Adult Education Act.

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13.b) Termination and settlement in the case of group training

Of the total training fee for group training:

• 25% represents the lump-sum value of preliminary and training organisation services provided before the start of the training;

• 75% represents the lump-sum value of the right to participate in lessons, teaching, assessment, examination services and documents associated with the training.
   

Preliminary and training organisation services include in particular:

• assessment of previously acquired knowledge;

• assessment of training needs;

• training consultation;

• level placement;

• allocation to a group;

• organisation of the training;

• reserving a place for the Participant in a group with limited capacity;

• securing the teaching and organisational capacity required for the entire duration of the training.
   

The 25% and 75% portions are not separately charged fees but proportions used for settlement upon termination of the total training fee determined as a single amount.

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If the Participant terminates the agreement before the training begins, the 25% lump-sum value of the preliminary and training organisation services shall be deducted from the training fee and the remaining 75% shall be refunded.

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If the Participant terminates the agreement after the training has begun, the basis of settlement shall be:

25% of the total training fee + the proportion of the remaining 75% corresponding to the number of lessons held up to the date of termination relative to the total number of lessons.

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The remaining amount attributable to services not yet provided shall be refunded.

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13.c) Termination of private lesson training

The 25/75 settlement rule applicable to group training does not apply to private lesson training.

The Training Provider shall settle the cost of private lessons actually used or deemed used under these General Terms and Conditions.

Upon termination, the fee corresponding to private lessons not yet used shall be refunded.
In the case of termination of a discounted package, only the volume discount corresponding to the number of private lessons actually used or deemed used under these General Terms and Conditions up to the date of termination shall apply. Settlement shall be based on the price list in effect at the time the package was purchased.

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13.d) Refunds

Where a monetary refund is due to the Participant under these General Terms and Conditions or applicable law, the Training Provider shall refund the amount due within 14 calendar days.

By mutual agreement, the Parties may agree that all or part of the amount otherwise refundable shall instead be retained as credit that may be used by the Participant for a later training course.

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14. Training fees

Current training fees are specified on the Training Provider’s website and in the individual confirmation sent to the Participant before payment.

 

Depending on the nature of the training, the training fee may include:

• assessment of previously acquired knowledge;

• assessment of training needs;

• training consultation;

• organisation of the training;

• participation in lessons;

• assessment and examination services;

• the Magyar Iskola Certificate and/or FAR Certificate.
   

As a general rule, the training fee does not include the textbook and workbook, unless the offer applicable to the relevant training course or private lesson package provides otherwise.

The Training Provider shall not charge any further fee or cost under another title in addition to the training fee specified in the adult education agreement, except where expressly permitted by law.

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15. Data processing

The provision of personal data required for participation in the training is mandatory. In the absence of the required information, the Training Provider is unable to establish or perform the adult education relationship.

Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act CXII of 2011 and Act LXXVII of 2013 on Adult Education.

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Detailed information regarding data processing is available in the Privacy Notice published on the Training Provider’s website.

The Training Provider shall transmit the data required by law to the Adult Education Data Reporting System.

In the case of online final testing, the Participant’s name and email address may be transferred, to the extent necessary for performance of the agreement, to the provider of the electronic testing system used.

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16. Governing law and dispute resolution

Matters not regulated by these General Terms and Conditions shall be governed by the applicable laws of Hungary, in particular the Civil Code, the legislation on adult education and the applicable consumer protection legislation.

The Parties shall endeavour to resolve any dispute arising between them amicably in the first instance.

If an amicable solution cannot be reached, the dispute shall be subject to the jurisdiction of the competent Hungarian court determined in accordance with the applicable legislation.

Participants qualifying as consumers may also refer disputes to a conciliation body in accordance with the applicable legislation.

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17. Declarations of the applicant

The applicant declares that the information provided by them is accurate and true.

The applicant acknowledges that the personal data provided by them shall be processed by the Training Provider in accordance with the applicable legislation and the Privacy Notice.

Completion of the registration form alone does not guarantee a place on the training course.

The adult education agreement is concluded and the Participant’s place is finally secured upon payment of the full training fee.

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18. Important information

a) Group size and continuation of training

The number of participants required to start and maintain a group training course may vary from one training course to another.

When determining whether a group may be started or continued, the Training Provider shall take into account in particular:

• the current and expected number of participants in the group;

• the language level of the group;

• the availability of other groups at the same or a similar level;

• the format and intensity of the training;

• and teaching capacity.
   

The Training Provider therefore does not establish one uniform minimum group size applicable to all training courses.

If a training course cannot be started due to insufficient participant numbers, or if during the training the number of participants falls to a level at which continuation in the original format cannot reasonably be maintained, the Training Provider may offer:

• another suitable group;

• a different timetable;

• another appropriate form of training; or

• credit.
   

If no suitable alternative can be provided or the Participant does not accept the offered alternative, the portion of the training fee attributable to services not yet provided shall be refunded.

In the event of a training course being cancelled or not started by the Training Provider, the Participant shall not be entitled to claim damages, a penalty or interest beyond any rights provided by applicable law.
 

b) FIX private lessons

FIX private lessons are a regular and pre-planned form of training.

Under the FIX arrangement:

• at least 2 lessons per week must be scheduled;

• the timetable is agreed in advance;

• the training has a defined start date and planned end date;

• the Participant may cancel or reschedule no more than 20% of the scheduled lessons as standard cancellations.

A standard cancellation means a cancellation or request to reschedule communicated at least 24 hours before the scheduled start of the lesson.

Once the 20% standard cancellation allowance has been exhausted, any further lesson cancelled or requested to be rescheduled by the Participant shall be deemed used and shall not extend the planned duration of the training.

Holidays or longer breaks notified in advance when the training schedule is arranged and accepted by the Training Provider shall not constitute standard cancellations.

A lesson cancelled for a reason attributable to the Training Provider shall not reduce the Participant’s standard cancellation allowance and shall be made up by the Training Provider.

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c) FLEXI private lessons

There is no mandatory minimum number of lessons per week under the FLEXI arrangement.

The Participant may make an unlimited number of standard cancellations during the validity period of the package.

A standard cancellation or rescheduling does not extend the validity period of the FLEXI package.

As a general rule, the validity period of the FLEXI package begins on the date of the first lesson actually held.

The first lesson must be commenced within 30 days of purchasing the package. If the Participant does not commence the training within this period for a reason attributable to the Participant, the validity period shall automatically begin on the 30th day following purchase.

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The applicable FLEXI validity periods are:

Package purchased - Validity period

10 lessons - 90 days

20 lessons - 180 days

30 lessons - 270 days

40 lessons - 365 days

50 lessons - 450 days

100 or more lessons - 24 months

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For packages containing a different number of lessons, the Training Provider shall specify the exact expiry date in the individual confirmation.

Lessons not used by the end of the validity period shall expire, may not be used at a later date, and their value shall not be refunded.

If the use of the lessons was prevented by a circumstance attributable to the Training Provider, the validity period shall be extended accordingly.

In exceptional and duly justified circumstances, the Training Provider may, at its discretion, grant an additional extension.

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d) Late cancellation of private lessons and failure to attend

If the Participant:

• cancels a private lesson less than 24 hours before its scheduled start;

• requests rescheduling less than 24 hours before its scheduled start; or

• fails to attend the lesson,

the lesson shall be deemed to have been held and used and its fee shall not be refundable.

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e) Textbook and workbook included in a FLEXI package

A FLEXI private lesson package of at least 10 lessons includes one textbook and one workbook for levels A1–B2.

Shipping costs are not included in the package price.

The combined gross settlement value of the textbook and workbook is HUF 10,000.

The HUF 10,000 amount forms part of the total FLEXI package fee and does not constitute an additional fee charged on top of the training fee.

If, when the private lesson agreement terminates, the Participant has already received the book package and keeps it, its HUF 10,000 settlement value shall not be refundable and shall be taken into account when calculating the amount to be refunded.

If the Participant returns the book package in accordance with the applicable consumer protection rules, the Parties shall account for its value accordingly.

Any demonstrable reduction in value resulting from handling or damage exceeding what is necessary to establish the nature and characteristics of the textbook or workbook may be taken into account in the settlement.

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f) Private lesson agreements concluded at a distance

Where a private lesson agreement is concluded with a consumer at a distance, the Participant shall, as a general rule and in accordance with applicable consumer protection legislation, have a 14-day right of withdrawal or, once performance has commenced, a right of termination from the date the agreement is concluded.

If the Participant expressly requests that performance of the private lesson service begin before the expiry of the 14-day period and subsequently terminates the agreement within that period, the Participant shall be required to pay the proportionate fee for the services actually provided up to the date of termination.

Where the consumer is entitled by law to a right of withdrawal or termination, that right may be exercised by the methods prescribed by law, including through the applicable electronic withdrawal function.

This section does not apply to fixed-date group training courses falling under Section 13.a) of these General Terms and Conditions.

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g) Change in the format of training and force majeure

If a statutory provision, authority measure, public health situation or other extraordinary circumstance makes the delivery of in-person training impossible or unreasonably unsafe, the Training Provider may switch the training to online delivery in order to ensure that the professional objectives of the training can still be achieved.

A change of training format requested by the group is possible only with the consent of all Participants concerned.

In the event of force majeure, the Training Provider shall inform the Participants and shall endeavour to make up or reorganise the training appropriately.